Returns & Exchanges
We want you to love your Hey Honey products!
Not the perfect match for your skin? No worries. We offer a 30-day return and exchange policy. Select a topic below for details.
Returns
If you’re not completely happy with your purchase, you may return eligible products within 30 days of delivery.
- Products must be at least 60% full.
- Returns must be shipped within 30 days of delivery.
- Please contact us before sending your return.
Email care@heyhoney.com with your order number to get started.
Exchanges
Want to try something different? Email care@heyhoney.com within 30 days of delivery.
Products must be at least 60% full and meet our return requirements. Our team will help you with the next steps.
Return Shipping & Address
Return shipping is your responsibility. If you’d like a prepaid return label, we can provide one for $5, deducted from your refund.
Return address
Hey Honey
5632 Palmer Boulevard
Sarasota, FL 34232
Please contact us before mailing your return.
Refunds
Approved refunds are issued to the original payment method within 7 business days after we receive your return.
Original shipping charges are non-refundable. Depending on your bank, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
Something wrong with your order? We’re here to help.
Email care@heyhoney.com with your order number and a photo, if applicable, and we’ll take care of it.
Exclusions
- Travel sizes and Create A Set purchases are not eligible for return.
- Products purchased from another retailer must be returned to that retailer.
- Free gifts must be returned with your order, or their value may be deducted from your refund.
Contact Us
We’re just an email away at care@heyhoney.com.
Monday–Friday, 9 AM–5 PM ET
We typically respond within 24 hours on business days.
